Maureen Reich, Velocity Broadband's Customer Experience Ambassador, has been with the City of Hudson since the birth of it's high-speed, fiber-optic broadband service in 2015. With strong experience in operations, accounting, and administration, and a passion for delivering exceptional customer service, Maureen has the skills and knowledge needed to take care of the Velocity Broadband customers and daily operations.
What does a Customer Experience Ambassador do?
I am usually the first contact for our Hudson Business Community. I love to share my passion for the exceptional services offered through our City of Hudson Velocity Broadband fiber-optic network. I’m passionate about delivering great service, and work hard to make sure our customers are our priority from Day 1!
What is your favorite part of your job?
I love when a business finds out that the City of Hudson can deliver Velocity Broadband’s state-of-the-art technology to their business, at a fraction of the cost they would expect. I love making a difference. Connecting a new customer and making a big difference in their work-life confirms that our service is a great value.
What big projects are you working on right now?
Our team is very excited to collaborate on our efforts to streamline systems. We are preparing for growth and working to make sure all of our systems are efficient. While it doesn’t sound exciting, working together as a team and creating the best customer experience from initial inquiry to installation is highly important to us. We’re mission-driven, and always looking for ways to deliver the best service possible.
Favorite thing to do outside of work?
I’m always busy - my wonderful husband almost has to make appointments to see me! I am very involved in the Cleveland Irish Community – teaching Irish social dancing, giving fiddle lessons, and playing fiddle, mandolin, and banjo in an Irish band called Ballinloch. When I need some chill-time, I love to hike or bike in the national park, watch the birds in my garden, and enjoy a hoppy IPA on my patio. That’s when my hubby finally gets to hang out with me!
Puppies or kittens?
My husband and I have two wonderful Labrador Retrievers name Rocky (Road to Dublin) and Seamus, and a cat named Chloe. Chloe came with her name, otherwise, she would’ve been given an Irish name as well.